HELP & FAQs [Help documentation is in progress. Eventually you'll find guidance on the topics listed below.] Quick start guide First time running the app Downloading packs Getting around the Home screen Go somewhere! Activating and disabling packs Tweaking some settings Location and notification permissions Navigating the app Home screen My Packs screen Browse screen About screen Settings screen Location Notification Media Notification Settings Track my location Speak announcements When something new arrives Say what I'm entering Don't repeat entries within Read the description too Don't repeat descriptions within Say what I'm leaving Don't repeat exits within Speaking speed App language Text to speech Check for updates Your account Help Privacy policy Terms of use Show the intro again Functionality Questions Does it work with the screen off? Can I make it stop talking to me? Can I make it talk less? Can I make it quit saying the same thing over and over again? Does it work offline? Can I control it from the lock screen or Android Auto? What's the difference between muting, disabling and deleting a pack? Can I search for packs? What languages does Kolea support? Data Questions What are Places? What are packs? Where does the geospatial data come from? Where does description data come from? How big is a download? Can I contribute places or packs to Kolea? Are packs free? How do I buy a pack, and can I restore a purchase? What does Unlimited mean? Troubleshooting It's doing something weird, what's going on? It says I'm not in anything. What does that mean? It says something about approximate location and inaccurate results. What does that mean? It says no packs have been downloaded. What does that mean? It says I've used all of today's free downloads. What now? It says everything's switched off. What does that mean? It's not showing me in a place I know I am How much battery does this thing use? It says location permission is blocked, or tracking is off It's stuck on "Finding you" A download failed or won't finish My purchase is pending or didn't arrive It says text-to-speech isn't available A place has no description Account Questions Do I need an account? How do I create an account or sign in? I forgot my password How do I verify my email? How do I delete my account? Privacy Questions What is Kolea's take on privacy? What data do you collect? What do you do with data you collect? Will any of this change in the future?
